Service Request Terms

Last updated: November 4, 2026

These terms describe the request process. Request intake is not yet open. Contact details and final operating terms must be confirmed before intake opens.

Requests and bookings

The form sends a request for a callback about a lock issue. A saved-request receipt only confirms that the inquiry was stored. It does not confirm an appointment, technician dispatch, service availability or an arrival time. A booking requires a separate confirmation from the provider.

Service scope and charges

The provider must confirm whether it can perform the requested work. Ask for the callout fee, service charges, taxes and any other applicable fees before agreeing to a booking. No particular fee, quote or charge is offered by this page. Any changes to the agreed scope or charges should be discussed before work proceeds.

Access and work

You must have authority to request access or work on the property or vehicle. The provider may require proof of that authority directly. Do not send identity documents through this website. Ask the provider about methods, limitations, damage risks and alternatives before work begins. Damage-free access and every lock or vehicle type are not guaranteed.

Availability and emergencies

Requests can be received 24/7 once intake opens. No response time, arrival time or successful entry is promised through this page. For immediate danger or an emergency requiring police, fire or medical help, hang up and dial 911. This website is not emergency dispatch.

Communications

Submitting a request asks the operator to respond by phone about the inquiry. SMS consent is separate and optional, where that channel is offered. Message and data rates may apply. Reply STOP to stop texts. No marketing subscription is created by submitting the request form. Privacy questions and requests are made by calling the number listed in the Privacy Policy, not through the request form.

Changes and cancellations

Discuss scheduling changes, cancellations and any related charges directly with the provider before confirming a booking. The form does not accept payments or create a paid subscription.